Welcome to Taxi Engine V1. At Taxi Engine V1 (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services (collectively, the “Services”). Please read this policy carefully. By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect information that you provide to us directly, as well as information generated through your use of our Services. This may include:
- Personal information: when you book a ride or create an account, we may collect your name, email address, phone number, and payment details.
- Location data: to provide ride services, we collect your pickup and drop-off locations. If you enable location services, we may also collect real-time location data from your device.
- Usage data: we collect information about how you interact with our Services, such as IP address, browser type, device information, and pages visited.
- Communication data: if you contact us via email, phone, or chat, we may retain records of those communications.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your ride bookings.
- To communicate with you about your bookings, updates, or customer support.
- To improve our Services, including analysing usage trends and optimising functionality.
- To ensure safety and security, such as verifying identities and preventing fraud.
- To process payments securely through trusted third-party payment providers.
- To comply with applicable laws and regulations.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information indefinitely to maintain service records, improve user experience, and comply with legal obligations. If you wish to request deletion of your data, please contact us (see Section 12).
7. Your Rights and Choices
As a user in India, you may have rights under applicable laws, such as the Digital Personal Data Protection Act, 2023 (DPDP), once fully enforced. These may include the right to:
- Access, update, or request deletion of your personal information.
- Opt out of promotional communications.
- Disable location tracking (though this may limit some features of our Services).
To exercise these rights, please contact us via our contact page.
8. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their policies before sharing information.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that such data has been collected, we will take steps to delete it.
10. Legal Compliance
Taxi Engine V1 is based in Bengaluru, India. We comply with applicable Indian laws, including the Information Technology Act, 2000, and will align with the Digital Personal Data Protection Act, 2023 (DPDP) as it comes into effect. We may update this policy to reflect changes in legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us:
Reach our support team through the contact page.
Thank you for choosing Taxi Engine V1. We value your trust and are dedicated to protecting your privacy.