Taxi Engine V1

Last updated: February 22, 2025

At Taxi Engine V1 (“we”, “us”, or “our”), we strive to provide a seamless and satisfactory experience for all our customers. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our website, mobile application, or other services (collectively, the “Services”). Please read this policy carefully before using our Services.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Cancellation by you: if you cancel your ride before a driver is assigned, you may be eligible for a full refund. Cancellations after a driver is assigned may incur a cancellation fee, and the remaining amount (if any) will be refunded.
Cancellation by us: if Taxi Engine V1 or the assigned driver cancels your ride due to unavailability or operational issues, you will receive a full refund.
Service issues: if you experience significant service disruptions (e.g. the driver fails to arrive or the ride is not completed due to driver fault), you may request a full or partial refund, subject to review.
Overcharges: if you are charged incorrectly (e.g. billed more than the displayed fare), we will refund the excess amount.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

No-show: if you fail to appear at the pickup location within a reasonable time (e.g. 10 minutes after the scheduled time) and the driver cancels the ride, no refund will be provided.
User error: bookings made with incorrect details (e.g. wrong pickup/drop-off location) that result in ride cancellation are not eligible for a refund unless corrected before driver assignment.
Completed rides: once a ride is successfully completed, the fare is non-refundable unless there is a verifiable billing error.

3. Cancellation Fees

A cancellation fee may apply if you cancel a ride after a driver has been assigned and is en route to your location. The fee will be deducted from your payment, and any remaining amount will be refunded.

The exact fee (if applicable) will be communicated at the time of booking or cancellation.

4. Refund Process

Requesting a refund: contact us within 7 days of the ride or incident at us via our contact page, providing your booking details (e.g. booking ID, date, and reason for the refund).
Review: we will review your request within 5 business days and notify you of the outcome.
Processing time: approved refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider. Taxi Engine V1 is not responsible for delays caused by third-party payment processors.

5. Payment Disputes

If you believe a charge was made in error, please contact us immediately. We will investigate and resolve the issue promptly. For unresolved disputes, you may also contact your bank or payment provider, but we encourage you to reach out to us first.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Please review this policy periodically to stay informed.

7. Contact Us

For refund requests, questions, or concerns about this policy, please reach out to us:

Reach our support team through the contact page.

Thank you for choosing Taxi Engine V1. We are committed to ensuring your satisfaction with our Services.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Cancellation by you: if you cancel your ride before a driver is assigned, you may be eligible for a full refund. Cancellations after a driver is assigned may incur a cancellation fee, and the remaining amount (if any) will be refunded.

Cancellation by us: if Taxi Engine V1 or the assigned driver cancels your ride due to unavailability or operational issues, you will receive a full refund.

Service issues: if you experience significant service disruptions (e.g. the driver fails to arrive or the ride is not completed due to driver fault), you may request a full or partial refund, subject to review.

Overcharges: if you are charged incorrectly (e.g. billed more than the displayed fare), we will refund the excess amount.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

No-show: if you fail to appear at the pickup location within a reasonable time (e.g. 10 minutes after the scheduled time) and the driver cancels the ride, no refund will be provided.

User error: bookings made with incorrect details (e.g. wrong pickup/drop-off location) that result in ride cancellation are not eligible for a refund unless corrected before driver assignment.

Completed rides: once a ride is successfully completed, the fare is non-refundable unless there is a verifiable billing error.

4. Refund Process

Requesting a refund: contact us within 7 days of the ride or incident at us via our contact page, providing your booking details (e.g. booking ID, date, and reason for the refund).

Review: we will review your request within 5 business days and notify you of the outcome.

Processing time: approved refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider. Taxi Engine V1 is not responsible for delays caused by third-party payment processors.